Grievance Regarding Non-receipt of Reward Points and Petrol Surcharge Waiver
Subject: Grievance Regarding Non-receipt of Reward Points and Petrol Surcharge Waiver
Dear Customer Care Team,
I hope this message finds you well. I am writing to bring to your attention an issue regarding a recent fuel transaction made with my <CARD NAME> (last 4 digits: 1234).
Transaction Details:
- Transaction Date: 07 October 2024
- Fuel Station Name: Filling Station, Shabnam Gali, New Delhi
- Fuel Purchase Amount: ₹2000
- Total Transaction Amount: ₹2023.60
Statement Details:
- Statement Date: 12 October 2024
- Statement Number: B241015
Grievance:
- Petrol Surcharge Waiver: As per my card benefits, I was expecting a surcharge waiver of ₹20 for this fuel transaction. However, no waiver has been credited.
- Accelerated Reward Points: The fuel station is listed as an authorized partner on the SBI website, yet I have not received the accelerated reward points for this purchase.
I request you to kindly review the transaction and ensure that the missing reward points and surcharge waiver are credited to my account. For your reference, I have attached the fuel receipt and charge slip. I appreciate your prompt attention to this matter and look forward to your resolution.
Thank you for your assistance.
Warm regards,
[Your Name]
[Your Contact Information]